- Except in rare cases, we ship/pack your order using paper and recycled materials
- We ship promptly within 2-3 days or sooner
- Free shipping is USPS domestic only
- We ship using USPS and UPS, you choose
- If you are concerned about porch pirates please insure. We are not reponsible for stolen or lost packages
- Customs and duty fees are not included in our orders and are the responsibility of the customer
- Shipping to European Union nations has become complicated and difficult. If you are ordering from (or shipping to) a European Union country please order at Etsy/PurrfectPlay
Opened but Unused Packages
You may return these items within 10 days of delivery for a full refund-- If they have not been used/or do not fit. Please keep the tags attached.
Repackage your products and contact us for a return USPS label. We will refund the cost of the product when the item arrives at our door. Depending on the reason for the return we will refund your shipping as well.
We will notify you via e-mail of your refund once we have received and processed the returned item.
Opened and Used Packages
Our natural pet toys are some of the most durable on the market-- but we know that pets can energetically destroy their toys. We do not provide a 100% guarantee against destruction of our toys by your pets.
We are a small handmade company with a small dedicated staff-- but we are human. If you find a flaw or you think a toy did not hold up as you expected-- Please contact us. We can not refund opened packages of pet treats.
You may return unopened packages within 10 days of delivery for a full refund. In most cases you can simply write "Return to Sender" on the package and put it back in the mail. If that is not possible for some reason, contact us. "Return to Sender" packages may take a couple weeks to process.
We will notify you via e-mail of your refund once we've received and processed the returned item.